Yes, you can modify or cancel your order within a limited time after placing it. Once your order has been processed or shipped, changes or cancellations may not be possible. We recommend contacting our support team as soon as possible for quick assistance.
Yes, we regularly do private-label, co-branding and other innovative partnerships with like-minded companies that want to showcase our unique product range.
Whether you are interested in buying large or small quantities for your B2B/wholesale channel, we want to speak with you so that we can find ways to partner and bring our high-quality and fully-traceable products to your consumers.
We built Copperwood to bring the world’s best food products to consumers by overcoming structural sourcing challenges in historically rich world-renowned producer countries that often have fragmented supply chains, inconsistent processing, and unreliable traceability. Through an integrated ecosystem originating at the farm level, we have developed a sustainable and bespoke supply chain infrastructure direct from each product’s source all the way to your table, ensuring that only the world’s finest and often rarest food commodities always deliver their promise
Yes, once your order has been shipped, you will receive a tracking link and shipment tracking number via email that will allow you to monitor your order delivery status in real time.
If your order has shipped, we do not have any way of changing the Ship-To address, so please make sure all of your delivery address details are as complete as possible, and please include your email and mobile number so that our couriers can contact you if required for delivery.
Once your order is confirmed, you will receive a Confirmation Email with your order details and receipt. If you want to make any changes or amendments to your order, you can do so via return of your Confirmation Email with specific instructions regarding your requested changes.
Orders received Monday through Friday before 14:00 Gulf Standard Time (GST) (excluding UAE public holidays) will be shipped the same day. Orders received after 14:00 GST will ship the next business day Monday through Friday, excluding public holidays.
All of our coffees are sourced exclusively from Yemen, from where coffees consistently command the highest premiums in specialty coffee worldwide. Yemen is the birthplace of coffee’s global trade, originally exporting only from the Port of Al Mokha since the 15th century.
Remaining authentic to the 15th century coffee trade that Yemen commanded, we do all of our own processing in Yemen using international QC standards at our estate in Sana’a. Copperwood is intent on bringing only the finest coffees the world has to offer from small farms in Yemen to consumers worldwide.
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